Shipping Policy

Thank you for choosing to shop with BigKer Creations. We strive to provide you with a convenient and reliable shipping experience. Please take a moment to review our shipping policy outlined below.

 

Shipping Methods and Delivery Timeframes:

• We offer several shipping methods to ensure flexibility and convenience. The available options will be displayed at the checkout based on your location and the items in your cart.
• Delivery timeframes may vary depending on your location, the shipping method selected, and product availability.
• Once your order is shipped, you will receive a confirmation email with tracking information to track your package's progress.

Processing Time:

• We understand the importance of timely order processing. Orders are typically processed within 3-5 business days after payment verification.
• Please note that during peak seasons or promotional periods, processing times may be slightly longer due to increased order volumes. We appreciate your patience and understanding.

Shipping Costs:

• Shipping costs are calculated based on various factors, including the shipping method selected, the weight and dimensions of the package, and the destination address.
• The exact shipping cost for your order will be displayed at the checkout before you complete your purchase.

International Shipping:

• We offer international shipping to select countries. The availability and shipping costs for international orders will be displayed at the checkout based on your location.
• Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and may vary from country to country. We recommend contacting your local customs office for more information.

Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

Shipping Address:

• Please ensure that the shipping address provided at checkout is accurate and complete. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.
• If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Shipment Delays or Issues:

• While we strive to provide prompt and reliable shipping services, unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may occasionally impact delivery times.
• If you encounter any issues or experience significant delays with your shipment, please contact our customer support team. We will work diligently to resolve the situation and keep you informed throughout the process.

We appreciate your understanding and cooperation with our shipping policy. If you have any questions or require further assistance, please do not hesitate to contact our customer support team. We are here to ensure your shopping experience is enjoyable and hassle-free.

BigKer Creations
www.bigkercreations.ca
bkcreations952@gmail.com